Frequently Asked Questions

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Frequently Asked Questions

Please see below for answers to your most common questions about our office and contact, our new Resident Portal, and Online Bill Pay.

What are your hours of operation?

Jalen Management Company is open for normal business hours Monday through Friday 9 AM to 5 PM. After 5 PM and on evenings, weekends and holidays, you will reach our emergency service line when calling our office phone.

What is the Resident Portal?

The Jalen Management Company Resident Portal is a one stop shop for everything you need to know about your building. Built to streamline communication with Jalen managed communities, your Resident Portal is where we publish new and events, useful links, super information, and other details pertaining your building. You will receive an email when there is a new announcement, so you know when to login.

How do I sign up for my Resident Portal?

To request access to the resident portal, simply click the ‘login’ button in the main menu and provide your details and choose a username and password. A member of our team will review your details for security purposes and approve you for access within 24 to 48 hours.

This waiting period and review process is for security purposes. Our team takes every precaution to ensure that the information you provide matches what we have on file & certify that the only individuals accessing your buildings’ resident portal are those within your building community.

To ensure the fastest access possible, please guarentee that the information we have on file – such as name, email, and phone number – is the most current.

Who can access the Resident Portal?

As a resident of a Jalen-managed property, we highly recomment setting up your unique and private login to your building’s resident portal. Only current residents and the owners of your building, as well as Jalen Management Company staff have access to the information in your resident portal.

Are any of my details shared with third party services?

We take security VERY seriously at Jalen Management Company and will never share your details with any third-party services without your consent.

However, please note that Jalen Management Company utilizes ClickPay for e-billing. In registering with ClickPay, you independently opt-into a third-party service. For more details on privacy with ClickPay, please see the Privacy Policy located on their website.

How do I view or change my account details on the Resident Portal?

To view or update your Resident Portal account details, login to the Resident Portal and click on the ‘My Account’ button.

Can I make a maintenance request online?

Yes! You can create a maintenance request via the Resident Portal. Please allow up to 2 days for a response. For emergencies like floods, etc. please call our office directly.

What happens to my Resident Portal if I move?

If/when you move out of your current building, the Jalen Management Company website team will revoke your access to the Resident Portal on the last day of your lease. If you plan to move into another Jalen managed property, please let our team know in advance so we can move your account into your new Resident Portal.

How will I know when there is a new announcement in the Resident Portal?

You will receive an automated email alert that you have a new message waiting when Jalen staff has posted a new memo to your Resident Portal. From there, you can sign into the portal to view any current or past important building announcements, news, etc. In this case, it is very important that you keep your email address updated in our system and in your account details.

How do I pay my bill online?

Although we have added a Resident Portal for news and requests, this service is separate from online bill pay. Jalen Management Company utilizes the third party service ClickPay for online bill and rent pay. You can access the ClickPay website from the link in the main menu. For your convenience, we have also included a link in the menu of the Resident Portal.

How do I register for ClickPay?

When you become a resident of a Jalen-managed property, you will receive a handout explaining how to register for ClickPay. If you still have trouble, please see here: https://support.clickpay.com/hc/en-us/articles/360047503693-How-Do-I-Register-with-ClickPay or call our staff. We are happy to help.

Is ClickPay and the Resident Portal the same thing?

No, ClickPay and our Resident Portal are two separate entities. This is for security purposes. ClickPay is a third-party service website you may utilize to make secure payments to your property. Jalen’s Resident Portal is a section of this website that provides you with news and information about your building. You may always access your ClickPay account through the Resident Portal but note that your login information for these two websites will almost certainly differ.

You may choose to utilize one or both of these services as part of the Jalen Management Company experience.

Must I sign up for both ClickPay and the Resident Portal?

While we strongly recommend signing up for both your building’s resident portal as well as ClickPay, it is not necessary to login to both if you do not plan to use them. The two systems work well together to provide residents with everything they could every need at the tip of their fingers but are still separate entities.

In this case, if you would like to pay your bill online but have no interest in receiving news and updates from the Resident Portal, you may register for ClickPay only. Alternatively, if you are most comfortable making in-person or mail-in bill payments but want to receive news about your building via email, you may request access to the Resident Portal only. If you are interested in both services, please register for both.

Can I receive both an electronic bill/receipt and a paper bill/receipt?

When you sign up for e-billing through ClickPay, you will no longer receive paper bills in the mail. To make a request to our accounting team, please send us a message through your Resident Portal.

I have a question about my lease, who can help?

Please contact your property manager via the contact link in your Resident Portal for any questions about your lease. Alternatively, you may call our office at 718-439-0303

I have a question about my house rules, who can help?

You may access your building’s house rules directly from the Resident Portal. Should you need more information, please contact our staff. Please note that there may be a charge associated with obtaining new copies of your building’s books.

What if my question was not answered here?

If you have more questions about our website, please feel free to email us at hello@jalenmanagement.com.